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Privacy Statement

Mend Services Pty Ltd is committed to providing high quality services. We understand that the privacy of our clients is an essential part of our services. This is to help you understand how we deal with the health information we collect. If you have any questions about the privacy guidelines or consent, contact us.
Why do we collect information? With the RTW Services and treatment it is sometimes necessary to collect our clients' health informatoin to provide our services.
To whom may we disclose the information? We may discuss our clients' health information only with any authorised person or body directly associated with their case. This may include their nominated treating doctor, their employers' nominated representative, the Insurer, other specialists (e.g. Physiotherapists, Vocational Counselors). We will not disclose the client's health information to any person not directly involved in their case without the client's express consent (e.g. family members).
What happens to our clients' health information? Information about all clients is confidential. All client records are securely stored. All documents are accessible only by authorised staff with a need to know about a particular client. Clients can access the health information that Mend Services holds about them by contacting us and lodging a request. Mend Services will provide access to health information except to the extent that providing this access would pose a serious threat to the life or health of any individual. We require that all clients sign the consent form relating to the collection of their health information.