"Richard Crookes Constructions engaged with Mend Services in 2017 when we were growing as a business and at that time struggling to have the in-house expertise to manage workplace injuries and comprehensive reporting effectively. Mend Services has been an integral partner on our journey to care for our staff, and our contractors and this has also streamlined our management in this area dramatically. We thank Mend Services for their ongoing support and guidance in what can be a complex landscape for any size business and we can highly recommend Mend Services to any organisation."
Garry Mansfield, Executive Head of Safety Richard Crookes
"Mend Services provided Injury and Claims Management services to API for 4 years commencing August 2012. Their team of professional, dedicated and loyal injury and claims managers partnered with API to provide the “best care in the shortest possible time” to our injured team members.
During our four years of working with Mend, their determination to coordinate care, beyond expectations, was delivered time and time again to the benefit of those who needed it most after an injury had occurred. This involved relentless approaches to the medical fraternity to ensure first hand contact with treating practitioners to discuss, review and agree strategies to safely implement a sustainable and sometimes graduated return to work plan.
With a non-adversarial approach, coupled with high calibre injury managers, complimented by highly skilled and motivated claims managers, working with our own teams focused on care and support in the workplace, a $1.3m premium reduction was achieved in the period we worked with Mend.
From this base, we took the decision to bring our injury management program in-house, which we did in July 2016, being well placed to do so with a much reduced claims list and robust safety system resulting in fewer injuries.
We recommend Mend Services as a ‘can do’ company who deliver results for employers."
During our four years of working with Mend, their determination to coordinate care, beyond expectations, was delivered time and time again to the benefit of those who needed it most after an injury had occurred. This involved relentless approaches to the medical fraternity to ensure first hand contact with treating practitioners to discuss, review and agree strategies to safely implement a sustainable and sometimes graduated return to work plan.
With a non-adversarial approach, coupled with high calibre injury managers, complimented by highly skilled and motivated claims managers, working with our own teams focused on care and support in the workplace, a $1.3m premium reduction was achieved in the period we worked with Mend.
From this base, we took the decision to bring our injury management program in-house, which we did in July 2016, being well placed to do so with a much reduced claims list and robust safety system resulting in fewer injuries.
We recommend Mend Services as a ‘can do’ company who deliver results for employers."
Julie Stafford, National Workers Compensation Manager API
"It is with a great deal of pleasure that I write this testimonial for MEND and particularly Tricia Garnett, National General Manager, Fiona Curdie, Managing Director and Rachael Fletcher, Senior Rehabilitation Counsellor. Since being diagnosed with a C6/C7 disc obtrusion in August 2018 following a fall at work MEND have been there for me through the whole Workers Compensation and Rehabilitation process.
Their knowledge of the processes, compassion and assistance with not only my physical injury but also my mental health during this whole process has been second to none. I certainly feel I would be in a different place both physically and mentally without their care and attention to detail, but most of all their compassion for my well-being.
The whole process would certainly have been a very different story for me had I not been under their care."
Their knowledge of the processes, compassion and assistance with not only my physical injury but also my mental health during this whole process has been second to none. I certainly feel I would be in a different place both physically and mentally without their care and attention to detail, but most of all their compassion for my well-being.
The whole process would certainly have been a very different story for me had I not been under their care."
Elizabeth, Worker
"From the initial referral, Anika has been proactive and efficient with open lines of communication between all stakeholders. Despite the multiple barriers present on the claim and the hurdles she has faced, she has managed to overcome the adversity and achieve positive outcomes on the claim. All whilst having a positive and friendly manner – I can feel her smiling through the phone most times!
Quite often, only negative / constructive feedback is passed on but I wanted to pass on some positive feedback because I know it often gets overlooked.
I would happy work with Anika in the future and recommend her to fellow case managers. "
Quite often, only negative / constructive feedback is passed on but I wanted to pass on some positive feedback because I know it often gets overlooked.
I would happy work with Anika in the future and recommend her to fellow case managers. "